Privacy Policy

1.1 Account Information

When you create an account with Bispull, we collect:

• Email address (required)
• Password (encrypted and stored securely on our servers)
• First name and last name (optional)
• Phone number (optional)
• Address information including address, city, state, and zip code (optional)

1.2 Booking and Order Information

When you book appointments or place orders through the App, we collect:

• Customer contact information (name, email, phone number)
• Delivery or pickup address (if applicable)
• Service or product selections
• Appointment dates and times
• Order details (items, quantities, prices, tax information)
• Special instructions or notes you provide
• Order history and booking history

1.3 Location Information

With your permission, we may collect and use information about your device's location to:

• Show businesses near you
• Provide location-based search results
• Improve our services

You can enable or disable location services through your device settings at any time. If you disable location services, some features of the App may not function properly.

1.4 Device Information

We automatically collect certain information about your device, including:

• Device model and operating system
• Device identifiers
• IP address
• App version
• Usage data (how you interact with the App)

1.5 Communication Data

When you communicate with businesses through the App (via messaging/chat), we collect:

• Messages sent and received
• Conversation history
• Attachments (if any)

1.6 User-Generated Content

We collect content you voluntarily provide, including:

• Reviews and ratings you submit for businesses
• Comments on reviews
• Saved/favorite businesses

1.7 Push Notification Data

If you enable push notifications, we collect:

• Push notification tokens to deliver notifications about messages from businesses, order and appointment updates, and account-related notifications

1.8 Analytics and Tracking Information

We collect information about how you use the App, including:

• Pages/screens viewed
• Features used
• Actions taken (bookings, orders, searches)
• Time spent in the App
• Crashes and error reports

This information helps us improve the App and provide better service. We may use third-party analytics services for this purpose.

3.1 With Businesses

• When you book appointments or place orders, we share your contact information (name, phone, email) and order details with the relevant business
• When you message a business, we share your messages with that business
• When you write reviews, your review content (with anonymized or partial name display) is shared with the business and other users

3.2 With Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and database services (Supabase)
• Payment processing (as applicable)
• Analytics services (to understand App usage)
• Error tracking services (to identify and fix bugs)
• Push notification services
• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.5 With Your Consent

We may share your information in other circumstances with your explicit consent.

4.1 Where Your Data is Stored

Your data is stored on secure servers. Our primary data storage is provided by Supabase, which uses industry-standard security measures. Data may be stored in various locations, including within your country/region.

4.2 Security Measures

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of sensitive data in transit and at rest
• Secure authentication methods
• Access controls to limit who can access your data
• Regular security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

4.3 Data Retention

We retain your information for as long as necessary to:

• Provide you with the App and services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

5.1 Access and Update

You can access and update your account information at any time through the App's Account settings.

5.2 Delete Your Account

You can request to delete your account at any time through the App's Settings. Upon deletion:

• Your account information will be deleted
• Your bookings and orders will be retained as business records (but anonymized)
• Your reviews may remain visible but will be anonymized
• Some information may be retained as required by law

5.3 Location Services

You can enable or disable location services through your device settings at any time.

5.4 Push Notifications

You can opt out of push notifications through your device settings. Note that disabling notifications may impact your ability to receive important updates about your orders and appointments.

5.5 Analytics and Tracking

Some analytics and tracking features may be disabled through your device settings (e.g., iOS App Tracking Transparency).

5.6 Communication Preferences

You can control certain communications from us through your account settings.

1.1 Account Information

When you create a business account or are added as a staff member, we collect:

• First name and last name (required)
• Email address (required)
• Password (encrypted and stored securely on our servers)
• Phone number (optional)
• Role (admin, manager, or employee) and associated permissions
• Business association (which business and location(s) you are assigned to)

1.2 Business Information

When you register a business or manage business settings, we collect:

• Business name, address, and contact information
• Industry type
• Location information (if multiple locations)
• Subscription plan and billing information

1.3 Payment and Billing Information

For subscription and payment processing, we collect:

• Payment method information (processed securely through Stripe)
• Billing address
• Subscription details (plan, billing cycle, status)
• Transaction history

1.4 Business Operations Data

As you use the platform, we collect data related to your business operations, including:

• Customer information (names, contact details, purchase history)
• Inventory data (products, stock levels, pricing)
• Appointment schedules and booking information
• Order and sales data
• Employee and staff management information
• Business communications and messages

1.5 Usage and Analytics Data

We collect information about how you and your team use the platform:

• Login history and session data
• Feature usage and platform activity
• IP addresses and device information
• Error logs and system diagnostics

3.1 Within Your Business

Information you provide is accessible to authorized users within your business account based on their roles and permissions (admin, manager, employee).

3.2 With Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and database services (Supabase)
• Payment processing (Stripe)
• Email services (Resend)
• Analytics and monitoring services
• Error tracking and diagnostics

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.5 With Your Consent

We may share your information in other circumstances with your explicit consent.

4.1 Where Your Data is Stored

Your data is stored on secure servers. Our primary data storage is provided by Supabase, which uses industry-standard security measures. Data may be stored in various locations, including within your country/region.

4.2 Security Measures

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of sensitive data in transit and at rest
• Secure authentication methods and password hashing
• Role-based access controls to limit data access based on user roles
• Multi-tenant data isolation to ensure business data separation
• Regular security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

4.3 Data Retention

We retain your information for as long as necessary to:

• Provide you with the platform and services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you cancel your subscription or delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or business purposes (e.g., transaction records, tax obligations).

5.1 Access and Update

You can access and update your account information and business settings at any time through the platform's Settings pages. Business admins have full control over business information and staff management.

5.2 Account Management

Business admins can manage staff accounts, roles, and permissions. Individual staff members can update their own profile information. If you need to delete your account or remove staff members, contact your business admin or our support team.

5.3 Subscription and Billing

You can manage your subscription, update payment methods, and view billing history through the platform's billing settings. Business admins have full control over subscription management.

5.4 Data Export

You may request a copy of your business data in a portable format. Contact our support team to request data export.

5.5 Account Deletion

If you wish to delete your business account, please contact our support team. Upon account deletion, we will delete or anonymize your personal information and business data, except where we are required to retain it for legal purposes (e.g., transaction records, tax obligations).